Airlines

Crews'Best is a skills management support for instructors who supervise commercial flight personnel remotely. With the arrival of new generations and the erosion of values at work, Crews' Best meets new expectations:
1. help everyone establish their level of competence
2. clarify the rules of the game and conditions for development
3. access the knowledge needed to achieve their ambitions

Developed taking into account the needs expressed by the Chief Cabin Crew (CCP), Human Resources Departments, Cabin Crew (CFC) and union representatives, the software solution is a powerful communication tool that promotes:

a) objective achievement of individual and collective performance
b) personalized support for staff
c) autonomy and commitment of cabin crew

This solution allows each stakeholder to
1. Continuously audit the development and difficulties encountered
2. Maintain a permanent link with the crews
3. Implement appropriate responses

Crews'Best allows in particular to measure the criteria and next steps

- Staff preparation
- Help to boarding
- Welcome and sense of hospitality
- Attention, thoughtfulness and efficiency of the service
- Linguistic skills of employees
- Quality of catering service
- Presence in the cabin during the flight during the different phases
- Quality of announcements in the cabin in different languages
- Assistance to seniors, families, disabled people, children traveling alone
- Skills in resolving conflicts, complaints or grievances
- General attitudes of staff, individually
- Team spirit, general atmosphere
- Consistency of the service
...non-exhaustive list at the discretion of the airlines
with the possibility of changing the measures and criteria according to the improvements and deteriorations noted.