Mystery shopper

Passenger Experience

Your airline wants to provide a seamless passenger experience. We offer to be your next mystery shoppers to establish an impartial inventory and identify areas for improvement on the passenger experience.

We work on both the on-board experience and the customer journey from booking to baggage claim on arrival.

Our reports are designed to be easy to understand, so you can quickly identify areas for improvement and take action to improve the passenger experience. We will work with you to develop an action plan that addresses any issues highlighted in the mystery shopping report.

PNC experience

You want to have an objective external view of the level of practice of your colleagues in flight.