World's Best Airline Staff 2023.

The Airline Crew Service Awards recognise the combined service of airline staff both at the airport and during the onboard experience.

The results for all regions of the world are presented below.

Best Customer Service Team in Africa 2023: Kenya Airways

Tom Shivo, Chief People Officer of Kenya Airways, said: “We are extremely excited and honoured to be recognised as having the best airline staff in Africa. We are very proud of our people, who are the driving force behind our competitive advantage. Our commitment to diversity, equity and inclusion is the cornerstone of our success, as it enables our team to deliver on our brand promise of service with an African touch to our customers.

Asia’s Best Crew 2023: ANA

ANA President and CEO Shinichi Inoue said, “Thanks to the commitment of all our employees to delivering an unbeatable customer experience, ANA has won 3rd place in the prestigious SKYTRAX Airline of the Year Award and in three categories. recognitions, there is no denying that ANA’s track record is unparalleled. However, while we are humbled by these accolades, we are determined to continue improving our quality to bring more innovation and meet the changing needs of our passengers in the post-COVID era. , we will redouble our efforts to unite the world in wonder by delivering customer-centric service, products and experiences at the next level.”

Best Crew in Australia-Pacific 2023:

André Viljoen, CEO of Fiji Airways, said: “Our unwavering commitment to quality service delivery is why Fiji Airways is the best in Australia and the Pacific today. We may not have the resources of the big airlines, but we have the spirit of hospitality and care of the Fijians. As the national airline, we embrace and uphold these values ​​in everything we do, which sets us apart as an airline. The fact that these awards are determined solely on the basis of customer feedback makes both of our recognitions even more special. Our customers consciously chose Fiji Airways ahead of all other participating airlines in the region.

Best Crew India & South East Asia 2023: Vistara

Vinod Kannan, CEO, Vistara, said, “We are delighted to have done it again! It is extremely gratifying for all of us at Vistara to be awarded the Best Airline in India & South Asia for the third time and the Best Airline Staff in India & South Asia for the fifth time. We are also ranked 16th among the World’s Best Airlines and have won these exceptional accolades at the World Airline Awards 2023 by Skytrax. These awards are a testament to our customers’ trust in our attentive service, consistent operational excellence and constant innovation to enhance their travel experience. These awards are also a recognition of the hard work of our people, especially our frontline teams, who have given their all to Vistara throughout our eight-year history. We would like to express our sincere gratitude to Skytrax for these coveted awards which reinforce our determination to delight our customers at every touchpoint and on every journey.”

Best Crew Middle East 2023: Oman Air

Oman Air CEO Eng. Abdulaziz Al Raisi said: “Our people are the heart and soul of our airline. We are driven by a passion that embodies exceptional professionalism and goes above and beyond to create extraordinary and unforgettable moments for every guest. Receiving this prestigious award for the sixth time is a source of immense pride and a testament to our unwavering commitment to setting new benchmarks in customer experience, year after year..

Best Crew for China 2023: Hainan Airlines

Mr. Yongzheng Ding, Chairman of Hainan Airlines said: "Great appreciation for Hainan Airlines' brand and service recognition. Being awarded the Best Airline in China for 12 years is a great encouragement. I really appreciate all the efforts of Hainan Airlines staff for their hard work. In the coming days, Hainan Airlines will devote itself to service improvement and innovation, providing passengers with a travel experience beyond expectations with oriental characteristics.".

Meilleur équipage pour l' Europe du Nord 2023 : Finnair

Meilleur équipage pour l' Europe du Sud 2023 : Iberia

2023 Worldwide ranking :

1. Garuda Indonesia

2. Singapore Airlines

3. ANA All Nippon Airways

4. EVA Air

5. Hainan Airlines

6. Qatar Airways

7. Cathay Pacific Airways

8. Thai Airways

9. Emirates

10. Japan Airlines

11. Asiana Airlines

12. Fiji Airways

13. Qantas Airways

14. Oman Air

15. Malaysia Airlines

16. Korean Air

17. Austrian Airlines

18. China Southern Airlines

19. Vistara

20. British Airways